It is a date-to-date subscription, which starts upon the signing of the contract/quotation.
The office software subscription provides all these courses. It is possible to choose courses at the start of, and during, the contract. To add content to your portal administration, submit a request to HYPERLINK satisfaction.client@eni.fr who respond within 48h for free.
Any new office software courses, published during the year of your contract, can also be added.
Learner enrolment
The subscription applies to a pre-set maximum number of users. Learners can enrol at the start of, or during, the
contract. Enrolling 5 months after the start of the contract therefore provides access to the content during 7 months.
Enrolled learners cannot unenroll or be replaced as the enrolments are numbered: Each enrolment counts towards the number of users for the current year.
Content attribution
Users can access the content chosen by your training department and available in the Portal.
Content attribution can be organised in accordance with your project, goals and staff needs.
Scenario 1: all your contributors have access to the same content.
Scenario 2: has the following possibilities:
• 1 group with access to Word, Excel, PowerPoint and Outlook,
• 1 group with access to Word and Excel,
• 1 group with access to Microsoft 365,
• 1 group with access to PowerPoint
Example
Package 500 users maximum for Year 1, 491 enrolments between 01/02/22 and 31/01/23.
253 users unenrolled before 31/01/23 and will not continue for Year 2.
238 users will be renewed for Year 2, leaving 262 possible enrolments for Year 2.
• If the maximum number of users for the Package is reached, any additional enrolments will be invoiced as described in your quotation.
• The Customer Satisfaction department can clean the Package on demand for a fee.
• Tech support, maintenance and hosting included.
Reporting
Your learners access our content via an LMS platform:
With an LMS platform, learners automatically register to our administration console by clicking in the SCORM catalogue.
At this time, only some learner information can be transmitted via a SCORM catalogue. The SCORM catalogue will
return, for each learner, the time spent, a status, a progress and/or result (according to the format used, 1.2 or 2004). It will also return a SURNAME, a FORENAME and a USERNAME to the ENI administration.
Reporting
The removal or blocking of a user in your LMS platform will not be carried through to the ENI administration console.
Consequently, for every renewal, take care to update this information in the ENI administration console by adding end of validity dates or by removing the profiles of learners who should no longer have access to our content through your LMS platform (regarding the same rules as those described above).
Our customer satisfaction service can assist you in these procedures, if required.
Your learners access our content via an LMS platform
With an LMS platform, learners automatically register to our administration console by clicking in the SCORM catalogue.
At this time, only some learner information can be transmitted via a SCORM catalogue. The SCORM catalogue will return, for each learner, the time spent, a status, a progress and/or result (according to the format used, 1.2 or 2004). It will also return a SURNAME, a FORENAME and a USERNAME to the ENI administration.
The removal or blocking of a user in your LMS platform will not be carried through to the ENI administration console.
Consequently, for every renewal, take care to update this information in the ENI administration console by adding end of validity dates or by removing the profiles of learners who should no longer have access to our content through your LMS platform (regarding the same rules as those described above).
Our customer satisfaction service can assist you in these procedures, if required.
Renewal terms
On the subscription’s anniversary, in order to renew the access for enrolled users, an exchange with our Customer
Satisfaction department will be necessary to set the renewal terms.
Two scenarios:
All users enrolled during Year 1 continue for Year 2 and will count towards to the total number of users set for
Year 2. Their login history will be kept.
Some or all of the users enrolled during Year 1 will not continue for Year 2. In this case it is best to save the reporting data for users who are not to be re-enrolled. Users can also individually extract their course results from their account before its deletion or suspension.
In this case, you have two options:
- Delete the accounts: The users will no longer appear in the course overview but their login statements are still
available.
- Suspend the accounts: Set a date to suspend the account rights and access. The learner will remain visible in the
reporting data.