In the attached tutorial, we will show you how to set up the email tracking service to ensure strong learner engagement on our ENI learning portal.


1. Types of Tracking

  • Invitation: An automatic email is sent when a learner enrolls in a course.
  • Activation Reminder: A reminder is sent every 5 days until the first login.
  • Reminder message: A follow-up email is sent every two weeks if there is no activity.
  • Support message: A message is sent to congratulate active learners.

2. Enabling the diligence and tracking service

  1. Access the ENI administration platform.
  2. Select the relevant domain or group.
  3. Activate the desired tracking option and choose the message to send.
  4. Add recipients in CC if necessary.
  5. Save the settings.

3. Managing Exceptions

  • Apply specific tracking for a group or an individual learner.
  • Disable tracking for a learner if needed.

4. Best Practices

  • Ensure a course is associated with the group before enabling tracking.
  • Anticipate enrollments to avoid missed invitations.


Email tracking is a key tool for maintaining learner engagement. By following these steps, you can easily set it up and tailor it to your needs.