09.24.2025 - 9:00 a.m. (UTC+2)
On Tuesday, 22 September, between 3:00 p.m. and 4:00 p.m. (UTC+2), a one-off incident caused our websites to be temporarily unavailable (with the exception of our e-commerce site).
This was an exceptional event, which was quickly identified and resolved by our technical team.
Our infrastructure, designed to offer a high level of availability, remains robust and reliable.
Nevertheless, we have strengthened our systems to further reduce the likelihood of such an isolated scenario from recurring.
We apologise once again for any inconvenience caused and thank you for your trust.
09.22.2025 - 4:00 PM (UTC+2)
The technical incident affecting our platform has now been resolved. Access and functionality are fully operational again.
We apologise for any inconvenience caused and thank you for your patience and understanding throughout this incident.
Please do not hesitate to contact us if you continue to experience any issues.
09.22.2025 - 3;00 PM (UTC+2)
Hello,
We are currently experiencing an incident affecting all of our solutions. Our technical teams, both in development and infrastructure, are actively analysing the situation in order to resolve the issue as quickly as possible.
We understand the importance of this incident and are doing everything we can to remedy it. We will keep you informed of developments as soon as we have more details to share.
Thank you for your understanding and patience.
The Customer Satisfaction Team