20 November 2024 – 9:00 AM (UTC+1)
The latest update to our MEDIAplus solution improves keyboard compatibility and optimises functionality for an even smoother user experience.
This update resolves issues faced by learners using physical keyboards different from the one pre-configured in the virtual machine. Your keyboard is now automatically detected, and the procedure provided as an attachment is no longer necessary.
If you still encounter any issues (e.g., your keyboard is not recognised or misinterpreted when connecting to MEDIAplus), please contact us at satisfaction.client@eni.fr, providing the following details:
- The e-learning course you are connecting to.
- The type of keyboard you are using.
- Whether you are using a Mac or PC.
- The browser used (Firefox, Edge Chromium, Google Chrome).
- A description of the problem, along with a screenshot if applicable.
We remain at your disposal for any further assistance.
*Cloud connection: how to adapt to your specific local language settings
The attached tutorial video (Clavier FR.mp4) explains how users can reconcile their specific local language settings with those of the training programme they are to follow.
See the attached video.
If the problem is still not resolved, the user should follow the instructions in the attached PDF file (MediaPlus Keyboard Configuration): :
See the attached PDF.