FAQ

I have forgotten my password. What must I do?
Forgotten your password? - What to do On your home page, type your Username (your email address) then click the Log in button: Click on the link Ha...
Fri, 29 Dec, 2017 at 5:40 PM
Which browsers can I use?
The ENI Portal is compatible with recent versions of all the main browsers, such as: Google Chrome, Mozilla Firefox, Microsoft Edge, & Opera.
Wed, 11 Jan, 2023 at 6:01 PM
I'm having keyboard issues. What must I do?
Cloud connection: how to adapt to your specific local language settings The attached tutorial video (Clavier FR.mp4) explains how users can reconcile their ...
Mon, 16 Oct, 2023 at 9:16 AM
Our online Teams and Microsoft 365 courses
In order to develop your IT skills, you have decided to pursue an ENI course for the Teams or Microsoft 365 apps.    Our Teams and Microsoft 365 cour...
Fri, 5 Aug, 2022 at 2:45 PM
Completing "You need to know" topics (For Microsoft 365 and versions of Microsoft Office after 2019)
To correctly complete the "You need to know" topics you must visit all the topic's pages. Below is an example: When you have reached...
Tue, 27 Feb, 2024 at 3:37 PM
How to answer a "You Need To Know" topic (up to and including Office 2016)
To correctly complete the "You need to know" topics you must visit all the topic's pages. A colour scheme indicates the success level of the...
Tue, 27 Feb, 2024 at 4:08 PM
How to optimize the screen resolution in your remote Cloud machine
How to optimize the screen resolution in your remote Cloud machine You can solve certain display issues and even facilitate your answers to certain MEDI...
Wed, 26 Jan, 2022 at 2:56 PM
How to display the control panel of a MEDIAplus video
How to display the control panel of a MEDIAplus video   According to your browser and screen-settings when you open a video it may appear static with no v...
Thu, 23 Nov, 2023 at 12:01 PM
What is an Office software SaaS ?
What is an Office software SaaS ?
Mon, 23 Oct, 2023 at 10:49 AM
Use an up-to-date browser
Use an up-to-date browser: we advise you use Google Chrome, Firefox or Microsoft Edge.  To check your Google Chrome browser is up-to-date, open the ellips...
Mon, 11 Dec, 2023 at 10:47 AM